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Our Commitment to Quality

Quality Control Manual

Gouk & Sullivan has a total commitment to quality, both in its services and products.

The quality and reliability of the company’s products and services is the concern of every person in the organisation. We put great emphasis on achieving our commitments below to ensure we not only meet, but exceed the expectations of our customers.

We have adopted ISO 9001 as a quality system for all business activities and procedures, and have adopted Telarc workshop code 2009.

ISO 9001 Certified

Our Commitments:

For our Team:

  • Quality cannot be "inspected" into the product and every section of the company has quality related responsibilities.
  • All members of our staff are encouraged to be responsible for their own work and to participate in the quality programme to ensure a team approach to solving quality problems.
  • A “do it right first time” approach is a key to quality production, cost reduction, productivity and customer satisfaction. To help achieve this objective any quality problems that arise are to be identified and solved with speed, technical efficiency and economy.

To Continuous Improvement:

  • The methods employed are to be subject to continual review, with techniques improved whenever and wherever necessary.
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Our Commitment to Transparency

Reporting System

Gouk & Sullivan has developed its own bespoke reporting system ensuring that we keep a digital record and photographs of all testing results and work completed on your job.

This report will be delivered upon completion of your work, and is kept in our database, so if the same motor comes back to us, we can see its history.

Gouk and Sullivan Reporting Sample

Full Transparency:

  • We document and photograph every phase of works completed on your job, from dismantling to testing and assembly, so you can see exactly what was done.

Copyright © Gouk & Sullivan 1971 Ltd.